If the credit intermediary is linked to or works exclusively for one or more creditors, it shall provide the name of the creditor/creditors on whose behalf it acts. The fee for mortgage advice, if any, that the client must pay the broker for the services rendered will be charged as a fixed amount. The law implies that the procedures available to clients or other parties stipulate the cases in which the client can file internal complaints against the broker. In some instances, the modalities of access to extrajudicial, respectively administrative complaint, and settlement procedures are also stipulated.